Terms of service

The service

Cliniop lets a clinic set up follow-up email workflows, add clients after a treatment and have those emails sent on schedule under the clinic’s name. Cliniop sends email only. It does not replace booking, records or payment software, and it does not provide medical advice.

Subscription and billing

Cliniop costs $149 per month, billed in advance through Stripe and renewing monthly until cancelled. Prices may change with at least 30 days’ notice by email; a change applies from the next billing period after the notice. Taxes are added where they apply.

The account owner can update the card, see invoices and cancel at any time from Settings. Cancellation takes effect at the end of the paid period, and partial months are not refunded. If a payment fails, Stripe retries it; if it stays unpaid, the account becomes inactive: data stays readable, but emails pause and changes are disabled until billing is updated.

Your responsibilities

The clinic is responsible for what it sends and to whom. You agree to:

• Add only clients who agreed to receive follow-up emails from your clinic, and stop emailing anyone who asks.
• Write or approve every message. Cliniop’s templates are structure with placeholders, not clinical guidance; aftercare instructions must come from your licensed professionals.
• Keep a valid postal address and reply-to address in your profile, so every email identifies your clinic and can be answered.
• Not enter clinical notes, diagnoses, photos or payment details about clients, and not use Cliniop for unsolicited marketing.
• Keep sign-in access to your own staff, and remove people who leave.

Your data

Your workflows and client information belong to your clinic. We use them only to provide the service, as described in our privacy policy. When you close your account, you can ask us to delete it.

Availability and changes

We work to keep Cliniop running and every email on time, but the service is provided as is, without a guarantee of uninterrupted availability or delivery: email providers and inboxes can delay or filter messages. We may improve or change features, and we will tell you by email before removing anything you rely on.

Suspension

We may suspend sending, or an account, if it is used to send email without consent, breaks the law or these terms, or puts the service or other customers at risk. Where possible we will contact you first and give you a chance to fix the problem.

Limitation of liability

To the extent the law allows, Cliniop is not liable for indirect or consequential losses, such as lost revenue or lost clients, and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

Changes and contact

We may update these terms. We will change the date above and email account owners at least 30 days before a material change takes effect; continuing to use Cliniop after that means you accept the new terms.

Questions about these terms: privacy@cliniop.com.